Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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Automate Approval Workflow

Messages can't be sent without approvals from many areas (Legal, Marketing, Business Area). Approval Groups are not an approval workflow where you can create rules for specific business needs considering other areas and send alerts when each part is required to validate a communication. Approval Workflows need to have an user interface where it's possible to create business rules for each category of messages (IBM WCA needs to support categories of message) considering all channels (Email, SMS, Push and Landing Page) not only Email.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 3 2018
  • Under Consideration
How will this idea be used?

This idea will be used to create an interaction between all areas involved to approve a communication (email, SMS, push and landing page) before it will be sent or displayed to customers.

What is your industry? Computer Services
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    July 17, 2018 23:26

    We agree! This is an item that we are researching as we continue to iterate on this feature.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    July 26, 2018 01:15

    I think Approval Groups could be improved and powerful if Journey Designer was part of it. I added another suggestion to create workflow on Journey Design that I think it could be one workflow for WCA and Journey Designer (https://watsoncampaignautomation.ideas.aha.io/ideas/UBX-I-4).