Acoustic Campaign Ideas


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Within Programs Have that ability to set wait times of minutes and hours, rather than just days, months and weeks

At the moment there is only the ability to set a waiting time of Days, Months, Weeks.  Having the ability to set wait times of Hours and minutes, will expand the usability of programs allowing actions that require a shorter wait time. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 13 2018
  • Planned for Future Release
How will this idea be used?

At the moment in order to trigger an email based on a wait time of minutes, this has to be done via an API call, thus requiring a development for the simplest wait time of a few minutes.

 

With this in place, standard users that have access to create programmes can configure/update wait times based on minutes/hours

What is your industry? Marketing & Public Opinion Research
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    June 15, 2018 17:36

    We agree this is important too! It's on our our roadmap, and we will let you know when the work is scheduled.

  • Admin
    Diane Bowman commented
    October 15, 2018 00:17

    Would having 4 hour increments be a helpful start while we work to get down to less and to minutes? Also being able to set "every Tues or on 4th Monday of each month also be useful?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 15, 2018 00:57

    Agree and yes the 4 hour increments and specific weekday within a month would be useful too. Kind of like how you can set specific timings for automated reports.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 15, 2018 05:02

    4 hour intervals would be a good start as would 4th Tuesday etc... cron expressions would be even better 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 15, 2018 09:46

     4hour increments would be a good start and enable clients to send two waves or a follow up same day.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 15, 2018 12:16

    Actually specific Hour window is preferable i.e at 5:00 pm or 10:00 am .

    Second option is to give flexibility to send email after 1 hour/4 hour of this event or for example send SMS 2 hour after sending email in case email not opened .

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 15, 2018 12:19

    Your suggestion of 4 hour increments would not be of any benefit for us or our clients I'm afraid. We would need to be able to trigger a communication based on minutes and hours (from 1 minute to X hours). A 5, 10 or 15 minute delay would be acceptable to start with.


    The additional capability (every Tuesday/ 4th Monday of each month) would be useful but the above should be the priority.

    There are other campaign automation/ program tools that already have all of the above capabilities.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 16, 2018 14:38

    More options for send times would be great, I find myself spending a lot of time on workarounds to accommodate clients' requests. I'd be very excited for the option to specify every Tues or on 4th Monday of each month.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 23, 2018 14:12

    In our scenarios we need to be able to specify hours and times, thus meaning that we can trigger a communication at a particular moment in time.  4 hour increments does not really help in this scenario, need the ability to be able to specify communication in hours and minutes.   Possibly increments of 10 minutes may be useful, 4 hours is too long a time frame. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    March 22, 2019 05:59

    Please can IBM advise when this feature will be made available.

    It is urgently required.

    We have clients who will cancel their WCA agreement with us  if not activated

  • Admin
    Diane Bowman commented
    March 26, 2019 02:22

    We are working to begin this work in Q2. Research and design underway. An incremental <1 day will likely be first, followed by lower increments as we work towards hours and minutes

  • Admin
    Diane Bowman commented
    June 04, 2019 15:08

    We are still researching this work, but looking to begin some initial reductions over the course of 2H 2019

  • Admin
    Diane Bowman commented
    June 18, 2019 14:54

    @ebrima Sending a message at a specific time can be accomplished using the send time on a step feature in the Step Configuration. It will send at that time only 1 time per day.