Acoustic Campaign Ideas


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Lead Alerts - CRM TASK

When using the Lead Alert CRM task functionality, there is nowhere in IBM WCA we can check the tasks are actually generating, we rely on the integration and if there are any problems on this process, it is impossible to identify. We would like Lead Alerts to register in IBM WCA for a minimum period of time to be able to validate the process scheduled is working appropiately. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 6 2018
  • Needs review
How will this idea be used?

When I create a Lead Alert in IBM WCA , i will be able to check which alerts are getting created on WCA. It is very difficult to test if the integration mapping to SugarCRM is working if we don´t know exactly which alerts should be going through the job in Scribe.

What is your industry? Education
What is the idea priority? High
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