Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community

Submit ideas for other Watson Customer Engagement Products:

•  Other Watson Marketing solutions
Watson Commerce
Watson Supply Chain

Holiday Calendars to control when Programs send (and hold) messages

We would like to see Organization level or program level calendars, where we could set a list of dates where the program should not send any mailings. The current alternatives to this (deactivating programs or creating decision points around a continuously updated field value) are inefficient.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 12 2018
  • Under Consideration
How will this idea be used?

It would be used to prevent programs from sending out any messages on a defined list of days (like holidays).

Example- It's November, and WidgetCo has a great new marketing program that will nurture contacts through a year of content. Unfortunately, WidgetCo's employees are too busy thinking about their own holidays to remember to shut their programs off on Thanksgiving, and then again at Christmas. If they had been able to set a Calendar on the Program or organization level, they could have avoided sending out messages on holidays, when they're much less likely to be read. If WidgetCo uses personalization for message senders, a calendar like this would also prevent the situation where it looks like Joe Smith sent out a message checking up on a customer on Christmas morning.

What is your industry? Other
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    16 Apr 04:13

    Great idea!I would also fix at this point the weekends in programs that currently don't support Friday and Saturday as a weekend.(only Saturday and Sunday are supported)Thanks,Dotan borenstein Be2See Cell 972-545636624
    -------- הודעה מקורית --------מאת: "IBM Watson Customer Engagement (Diane Bowman)" <9bcfd7debebda6ada82e0086-watsoncustomerengagement@mailer.aha.io> תאריך: 16.4.2019 01:12 AM (GMT+02:00) אל: dotan@be2see.co.il נושא: Holiday Calendars to control when Programs send (and hold) messages status has changed to Under Consideration