Watson Campaign Automation Ideas
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As of current, If there is a personalised variable being used on a mailing template in the fields from email / reply to email, it cannot be used in Programs - program mailings effectively don`t support that.
Unfortunately, program only recognizes the default value from the mailing, and the from and reply-to address in the default tab cannot hold personalized values, they have to be valid email addresses.
We are currently hitting this obstacle in Insurance projects, where emails need to be sent from programs using emails of customer representatives that are stored within the database.
Implementing this will help any projects that need to use a large amount of representative addresses to send the emails to end customers. This specific case is an Insurance client sending program emails to customers in the name of thier dedicated insurance agents. Due to this inability of the program they need to invest into additional development to trigger this message outside of a program.
How will this idea be used?
This will enable program mailings to be sent using any email configured, not only a fixed static email but for example an email of their sales rep, which is currently not possible and customers are receiving these emails from default email addresses.
Also it is quite weird that personalisation of this can be done on a template level, but does not work within programs.
|What is your industry?||Insurance|
|What is the idea priority?||High|
|Link to original RFE|