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Revisit the redesign of the Create Template front end that you rolled out to my company as a pilot

There are significant usability drawbacks to the new Mailing Template homepage that you rolled out to my account on 7/13. I was told by Support that we were selected for the pilot. We can't see certain folders, we can't navigate well, we can't see the full name of our emails, we can't see the full subject lines and the columns are not expandable. PLEASE reconsider before you roll this out to everyone. I have been a client since 2007, so I have been through many changes and rolled with them all, no problem. However I can't see any upside to this one. It has made my job more difficult. I would love for you to roll us back out of the pilot as well.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 17 2018
  • Delivered
How will this idea be used?

I just want a usable Mailing Templates front end to continue doing my job well. Please see attached.

What is your industry? Financial Markets
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Beth White commented
    July 23, 2018 14:38

    Hi, Thank you very much for your detailed feedback.  We are releasing a on hover behavior so you can see the full mailing name and subject line this week.  In addition we are investigating a mailing name/ subject line solution in the upcoming weeks.  As development progresses new filters on columns will also be available shortly.

    Additionally, there was a defect that has been resolved concerning folders that were older than 2005, you should now see them when we check in a fix this Wednesday 7/25 morning.

    We have some other enhancements in plan with regards to move and I would like to schedule some time with you to review all of your concerns (the move folder concern I'd like to know more about).

    I'll send you a email directly.

    Thank you!

    Beth