Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community

Submit ideas for other Watson Customer Engagement Products:

•  Other Watson Marketing solutions
Watson Commerce
Watson Supply Chain

Sent Emails - Add Date/Time Sent to Mailing Details Tab

In the Mailing Details tab, the date and time sent are missing. You have to go back out of this window, back to the list of sent mailings, and find the mailing that you clicked on in the first place just to see the date and time that it was sent. Very time consuming.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 27 2018
  • Needs More Information
How will this idea be used?

Will be used to review the complete mailing summary in the Mailing Details window.

What is your industry? Travel & Transportation
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    Chris Saito commented
    August 02, 2018 14:37

    Hello,

    I'd recommend to get a better view on mailing summaries in Performance Insights, which we're moving all Reporting to in the near future. It should be available to you (free) under the Reporting tab on WCA. Please contact Support if you haven't been provisioned for some reason.

    Here's a quick overview video if you haven't been introduced: Performance Insights Overview Video - YouTube

    Here's a quick guide to getting started as well: https://www.ibm.com/support/knowledgecenter/en/SS984P/PerformanceInsights/Overview/PI_GettingStarted.html

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 02, 2018 15:21

    Hello, if a team member logs in to WCA and wants to quickly find the sent information regarding a mailing, 2 things happen that I've submitted tickets for review. I've attached screen shots.
    From sent emails window, when you click on a sent email, a window opens that has 3 tabs:
                   Preview  |  Mailing Details  |  Images
     

    1. Preview Tab: There is not a full preview of the mailing. It opens in a very narrow horizontal window, making user scroll to view the content in the mailing (need full window, cannot take a screenshot, cannot open for review/discussion etc...)
    2. Mailing Details Tab: this tab shows all of the who/how details except for date/time the mailing was sent.
     

    We recently had an unscheduled last-minute meeting and someone asked who sent a particular email. We went to sent emails, scrolled thru them all and found the email in question, clicked on Mailing Details tab, and saw who sent it. Then someone asked "What day was that? And what time was it sent?" It's not in this window. So we had to leave this screen, go back to list, scroll and find it again just to find the date and time. Seems like it would be a given that the date and time sent are a part of the overall mailing details.
     

    Thank you.
    Vickie

     

    I am not seeing my attached files
     

     

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 02, 2018 15:24

    I was able to add the screenshots to my original post. Thanks.