Watson Campaign Automation Ideas

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Composite keys in suppression lists

When creating suppression lists, the facility exists to create additional columns, beyond email, but this is not a functional consideration; the additional field(s) do nothing.

WCA allows us to create restricted databases with multiple keys, which allows shared emails to be recognised, however if one contact unsubscribes, the email address is added to the suppression list, meaning neither contact will receive further correspondence.

It would be useful if the suppression lists would allow composite keys to be recognised so that only 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 6 2018
  • Needs review
How will this idea be used?

To allow shared email accounts to unsubscribe without preventing sends to the other account holder with the same email address

What is your industry? Professional Services
What is the idea priority? Medium
DeveloperWorks ID
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Link to original RFE
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