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SMS message name is not sent in the smsEvents

When WCA sends the SMS events to UBX, it does not have the message name.

It should include the message name to be easy to tracking on DW systems.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 6 2018
  • Delivered
How will this idea be used?

There are many systems that require the message name in order to extract reports

What is your industry? Other
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 06, 2018 18:44

    This is a Critical ask from an ISA customer. This customer is a large Indian bank and it is imperative to have the message name in UBX.

  • Admin
    SARAH CALVERT commented
    August 06, 2018 23:12

    Which method is the client using to send SMS messages?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 08, 2018 19:47

    Sarah - Client is using WCA to trigger SMS via mGage. Does this answer the question?

  • Admin
    SARAH CALVERT commented
    August 09, 2018 19:53

    Thanks Saurabh, I ask because these attributes are only available for SMS messages triggered through the WCA UI.

    We are in the process of adding these attributes to the sentSMS event in UBX:

    1. messageId (only available for SMS sent via WCA UI)
    2. messageName (only available for SMS sent via WCA UI) 
    3. programId (only sent when SMS is sent as a WCA automation program step, not to be confused with smsProgram which is the Text to Join program)
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 14, 2018 12:49

    These attributes have been added per Sarah's description above.

  • Admin
    SARAH CALVERT commented
    November 07, 2018 21:48

    Update:  We were not able to add the messageId, messageName, and programId to the sentSMS UBX event.  However, we have updated the Source attribute to include mailingId (the WCA system-generated unique ID for an SMS send) and msgName (SMS message name entered in WCA UI).