Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community

Submit ideas for other Watson Customer Engagement Products:

•  Other Watson Marketing solutions
Watson Commerce
Watson Supply Chain

Opting out a record using a lookup Key

Currently Opting out a consumer through API is working only on the basis of email address and any other column provided along with email address. This scenerio doe not meet the requirement of a Flexible database where email field is optional and a record can be created without email address. Current API do not provide any option to opt out such records which do not have email address. In Flexible database, look up keys are available to identify the consumer but these keys can;t be use to opt the record out. We would like to have an API which can opt out a record based on any of these lookup keys configured for our database. 

In flexible database, the way these look upkeys are used as Sync field to add or update the record, same way it should have an option to opt the record out using these lookup keys. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 9 2018
  • Under Consideration
How will this idea be used?

We have a Flexible database where email address is not mandatory field and we regularly receive opt out request through multiple system whenever a campaign is sent out. It;s not possible to collect all those opt outs and manually opt out all the records. We will have a system which will collect all opt out request from all the entities and opt them out through API from Silverpop, so that there is no further communication to these consumers. As email is not mandatory field, we will be using a lookup key to serve the opt out purpose. 

What is your industry? Consumer Products
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files