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Query Opt Out Web Forms

User case: 
I am using an standard opt out form and when contacts opt out I would like to get those contact into a program and let my telemarketing or sales team about the fact that this contacts have opted out. 
 
I need a way to select all contacts who have completed an opt out web form to either : 

1. Create a classic program that send an email to my telemarketing team to follow up by phone by the telesales step available. 
 
2. Create an email alert that informs the sales representative that their contact has opted out. 

Problems: 

1. Can not create queries from web form behaviour for opt out forms, only for opt in. 
2. Can not use program entry criteria from queries or from options available on programs settings 
3. Can not use alerts as per same as above, can only select standard web form behaviour and not opt out behaviour. 

Consequently, I have no way using WCA to fullfil the business need to communicate to my sales team or telemaketing team a group on contacts who have exclusively opted out to be contacted by email, not by phone, sms o direct mail. 
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 9 2018
  • Under Consideration
How will this idea be used?
User case: 
I am using an standard opt out form and when contacts opt out I would like to get those contact into a program and let my telemarketing or sales team about the fact that this contacts have opted out. 
 
I need a way to select all contacts who have completed an opt out web form to either : 

1. Create a classic program that send an email to my telemarketing team to follow up by phone by the telesales step available. 
 
2. Create an email alert that informs the sales representative that their contact has opted out. 

Problems: 

1. Can not create queries from web form behaviour for opt out forms, only for opt in. 
2. Can not use program entry criteria from queries or from options available on programs settings 
3. Can not use alerts as per same as above, can only select standard web form behaviour and not opt out behaviour. 

Consequently, I have no way using WCA to fullfil the business need to communicate to my sales team or telemaketing team a group on contacts who have exclusively opted out to be contacted by email, not by phone, sms o direct mail. 
What is your industry? Travel & Transportation
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    January 04, 2019 15:39

    Thank you for the idea! Have you tried using another data field as a flag that you can query on, then use that query as your programs contact source? (you can use queries that contain profile, behavioral or RT data) then use the Lead route action to send a csv list of those contacts to your teams? Or have you tried using the Lead Alerts under Scoring?