Acoustic Campaign Ideas


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Remove user from program

It would be great to be able to see a list of users in a program and be able to select one or more and remove them.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 16 2018
  • Uncommitted Candidate
How will this idea be used?

We use programs for auto reminders of registered users for events. Occasionally we get a request to unregister a user from an event since they will be on vacation or unable to attend. They do not want to see the reminder emails in advance of the event they are unable to attend.

The events are held with On24 and the processing is done via Scribe. Once a user is in a program there is not an easy way to remove one or more.

What is your industry? Research & Academia
What is the idea priority? Medium
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Link to original RFE
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  • Admin
    Diane Bowman commented
    August 21, 2018 04:46

    We have some ways you can exit contacts today using rules based off data field values or behavior event criteria placed as part of a decision to  re-check status prior to your reminder mailings, or by placing a Move to Exit at the Track or Program (top) level of the Program. However we understand that this does do give you the contact level granularity you are describing.We will keep this on the request list as we continue adding enhancements to the New Programs experience.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    June 18, 2019 14:59

    Diane, we have a soft "opt out"  field that we turn to yes and remove them from there. so the process is being taken care of, manually, and would prefer to have it automated