Watson Campaign Automation Ideas

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Add "Any" Event to Query Behaviours

Currently for each Behaviour, users have to define specific instances to query, which is very time consuming:

"Has/Has not opened a specific email",

"Has/Has not been in a specific Program"

"Has/Has not submitted a specific Webform".

I'd like to be able to query "Any" behaviours within these; so "Has opened Any email"; "Has been in Any Program" to enable me to see at a glance how engaged my members are over time. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 28 2018
  • Declined
How will this idea be used?

As a Campaign Manager I want to be able to see all of the emails that an individual has interacted with over time so that I can establish Segments based on interaction (i.e. Where Customer Has not Opened Any email in the last month).

What is your industry? Professional Services
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    SCOTT HAMILTON commented
    September 14, 2018 12:05

    We can see how this is time-consuming. However, where there are many competing priorities and there is a work-around, this idea will likely not be implemented at the present time.

    Thank you for submitting this idea for consideration.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 28, 2018 16:01

    This would be hugely helpful for our organization for list hygiene purposes. On a regular cadence, we send a hygiene program to anyone who "has not opened any email" in the past X months. We are very large and decentralized, so we could have hundreds of templates out there. The only way right now to get at this is to select every single template and write it as "has not opened email X OR email X OR email X... " for every single template in our system. This just isn't manageable.