Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community

Submit ideas for other Watson Customer Engagement Products:

•  Other Watson Marketing solutions
Watson Commerce
Watson Supply Chain

Interface for Address Change Requests

Currently, address changes requests are sent to a specified email address in order to be processed.  This is a very time consuming endeavor for us and really inefficient.  Having an interface that would queue Address Change Requests for processing would be extremely helpful.  Here is the functionality I would suggest:

  • Receive and store Address Change Requests in a tabular format, specifying the date received,  the original email address the communication was sent to, and - if possible - the name/id of the mailing that triggered the request.
  • Provide a list of databases the recipient is a part of (so data can be updated)
  • Provide the written email response.
  • Trigger a custom notification/CRM Task/Alert for a contact owner to take action on the request
  • Provide the physical address change request response.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 30 2018
  • Needs review
How will this idea be used?

Faster update of address change requests that will reduce issues with data quality over time.

What is your industry? Non-Industry Specific
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files