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Send Pro-Active notifications about known product issues

Just found a post on the support portal regarding a known issue with programs and contacts repeating even though settings are for them not to repeat. Found out about it from one of our clients complaining.

 

It would be ideal if the support team had a notification email that was sent to all org admins notifying them of such a critical defect especially if there is a workaround that can be implemented like this current issue. This is the second known defect that has affected our clients in the last month and pro-active notifications would dramatically help us to workaround and mitigate the affect on our clients.

I run a software company, I get the reluctance to announce a defect but I believe your customers will thank you for it.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 11 2018
  • Uncommitted Candidate
How will this idea be used?

This is a business decision to alert customers so that workarounds can be implemented and affects mitigated when product defects are identified

What is your industry? Non-Industry Specific
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Beth White commented
    November 09, 2018 16:26
    We agree this is important too! It's on our roadmap, and we will let you know when the work is scheduled.