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Add SMS Opt Out event in WCA such that it can be subscribed in UBX.

Add SMS Opt Out event in WCA such that it can be subscribed in UBX.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 12 2018
  • Delivered
How will this idea be used?

Provide visibility of contacts who have Opted-Out of SMS programs.

What is your industry? Professional Services
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    BIPIN PATEL commented
    October 01, 2018 21:24

    This functionality is on the product roadmap and we hope to deliver in 1H 2019. Thank you for your feedback.

    Bipin Patel




  • Admin
    BIPIN PATEL commented
    June 21, 2019 21:06

    Opt-out information can be received via subscribing "SMS Interaction" event and then check the "setConsent" field for opt-in and opt-out information.

  • Admin
    BIPIN PATEL commented
    15 Jan 19:49

    This functionality (solution noted above) has been available for while (I would say for couple of years now).