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An Action to import data as part of the program flow

It would be great if an action can be added to the program building environment, which allows you to schedule an import job to run (via sFTP) and import into the database. After the import it would then follow the natural flow of the program, e.g. send email. Only the contacts that were imported would follow the flow.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 18 2018
  • Under Consideration
How will this idea be used?

More targeted programs, giving the client the ability to focus on only the contacts that have been imported, or only those in the import file.

What is your industry? Professional Services
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Feb 22:52

    Great idea. This would also work perfectly in conjunction with the automated query export suggested in another idea.

    https://watsoncampaignautomation.ideas.aha.io/ideas/WCAIDEAS-I-19

    We have a number of clients that need complex queries exported regularly and then re-imported into contact lists so they can be sent with greatly reduced processing time. Currently the complex queries can take an hour or so to complete which interferes with regular day to day use of the platform and can cause delays in send times. We have had to set these up using IBM Bluemix triggers and functions to automate the query calculation via API, export the data via API, move to sFTP and then have a separate recurring import ready to run which is cumbersome and involves an extra platform when it could all be done within WCA.

    Examples of this are to export a query that looks at:

    - subscribers who have engaged with specific emails

    - subscribers who have visited specific web pages

    - subscribers who have purchased certain products in the past

    We then re-import the records and either create a contact list or upload into a relational table to maintain an active list of people for marketing preferences instead of relying on the static nature of a preference centre that relies on subscribers to go back in and physically update their interests.

  • Admin
    Diane Bowman commented
    20 Feb 23:52

    Wondering if you have ever considered the Add Contact to Program API, entrance set at" Do not add from database". This would only enter the contacts via the API. An Action to import a a specific point is something we can still consider and research.