Watson Campaign Automation Ideas
Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
Connect with your peers and IBM experts on the Watson Marketing and Commerce Community
Submit ideas for other Watson Customer Engagement Products:
• Other Watson Marketing solutions
• Watson Commerce
• Watson Supply Chain
Currently, there is no means to include CC or BCC entities on an email. This is because WCA must send to a system email field; however, WCA has allowance for just one system email field. We often have individuals and business that are going through a program where it would be beneficial and fully legal to include a copy to mutual third parties so they can also be aware of where this individual is in the program/process. We’ve attempted many work-a-rounds, to no avail. Seems like it would be acceptable to simply have an ability to populate an email address in another database field/column and allow it to be a bcc/cc on the sends. However, because of the system email field limitations, this currently does not work.
How will this idea be used?
In instances where there are multiple parties working on behalf of a mutual client, this ensures that all can be on same page and better working together.
|What is your industry?||Banking|
|What is the idea priority?||High|
|Link to original RFE|