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Establish means to include BCC/CC email address options

Currently, there is no means to include CC or BCC entities on an email. This is because WCA must send to a system email field; however, WCA has allowance for just one system email field. We often have individuals and business that are going through a program where it would be beneficial and fully legal to include a copy to mutual third parties so they can also be aware of where this individual is in the program/process. We’ve attempted many work-a-rounds, to no avail. Seems like it would be acceptable to simply have an ability to populate an email address in another database field/column and allow it to be a bcc/cc on the sends. However, because of the system email field limitations, this currently does not work.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 11 2018
  • Needs More Information
How will this idea be used?

In instances where there are multiple parties working on behalf of a mutual client, this ensures that all can be on same page and better working together.

What is your industry? Banking
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 23, 2018 13:44

    I couldn't agree more with this! The fact that BCC functionality has to be paid for and CC functionality is not possible is horrible!

     

    It would be perfect if we could BCC the email address of the person who took our lead.

     

    For example, we email our lead (Email X) and BCC our employee (Employee Email Y). This would ensure our ability to then thread conversations if the lead replies off the back of any of the emails we send.

    Or just CC!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    04 Apr 20:23

    This has recently become a challenge for us as well with the extension out to Transactional messages via Transact. BCC and MyCopy would not deliver what is a requirement for Carbon Copy (CC).

  • Admin
    Beth White commented
    19 Jun 20:38

    BCC does exist in the platform today. It is an add-on as it is a true duplicate of the email that was sent with an exact replica of all personalization.

    Here are details of the feature: https://www.ibm.com/support/knowledgecenter/en/SSWU4L/OrgAdmin/imc_OrgAdmin/OrgAdmin_q_a_watson_assistant/BCC_Blind_Carbon_Copy_Feature.html

    Please reach out to your account representative for more details on pricing. If you don't know who your representative is- I am happy to help connect you.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    19 Jun 20:50

    Hi Beth - that is not the functionality I am seeking. I want an ability to copy "Person-A-Representative" on messages sent to "Person-A" but not to "Person-B" or "Person-C". In a failed attempt to make that happen, we were advised to turn on the feature you mention. It resulted in 70K+ emails getting sent internally and thus delaying our inbound and outbound email delivery substantially for the better part of a day due to the strain it put on our Exchange Server. 

  • Admin
    Beth White commented
    19 Jun 21:40

    The BCC feature as it is designed could add a significant strain the the mail server.- as it is truly a copy of all emails sent. For example, one send to 70K contacts results in a duplicate copy sent to the email server all at once. So 70K emails would hit that BCC email address- and the email server all at once. Depending on the BCC email domain and it's correlating email server rules/balancing- those duplicate messages could easily bounce and not be recovered- and cause more havoc with regular emails.

    None the less- that's not important in your request here.

    Thank you for your patience on this matter.

    I'd like to schedule an interview with you with a few other Offering Managers and our Research lead to ensure we have you use case down.

    When is a good time for you to meet for 30 minutes?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    20 Jun 13:58

    Happy to talk more. I think you get my email address when I submit, so feel free to reach out. Although, I have shared this about 6 times with six different groups... the use case should be well documented.