Acoustic Campaign Ideas
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Currently, there is no means to include CC or BCC entities on an email. This is because WCA must send to a system email field; however, WCA has allowance for just one system email field. We often have individuals and business that are going through a program where it would be beneficial and fully legal to include a copy to mutual third parties so they can also be aware of where this individual is in the program/process. We’ve attempted many work-a-rounds, to no avail. Seems like it would be acceptable to simply have an ability to populate an email address in another database field/column and allow it to be a bcc/cc on the sends. However, because of the system email field limitations, this currently does not work.
How will this idea be used?
In instances where there are multiple parties working on behalf of a mutual client, this ensures that all can be on same page and better working together.
|What is your industry?||Banking|
|What is the idea priority?||High|
|Link to original RFE|