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Allow different journey tracks to combine in new Programs UI

There are many instances where we split communications based on personalisation but would like the ability to send a consistent communication to all program members after that. Having the ability to join a separate paths back to a single path would make the programs easier to manage and understand. It will also reduce mailing duplication and possibility of errors.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 25 2018
  • Delivered
How will this idea be used?

This will be used to improve the program use, decrease duplication of workload.

What is your industry? Travel & Transportation
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    July 03, 2018 06:41

    I notice the idea has been marked as "Planned for future release" Can you share a rough ETA. Is it this quarter, year?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 22, 2018 03:14

    Any updates on this? Is there a product roadmap we can refer to?

  • Admin
    Diane Bowman commented
    October 23, 2018 13:06

    We are targeting our first iteration of this in Q4.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 08, 2018 02:06

    What does Q4 timing relate to? I only ask because you have users all over the world and Q4 means different things depending on which location and calendar cycle you work with.

  • Admin
    Diane Bowman commented
    November 13, 2018 14:05

    Q4  meaning before end of the year- 2018.

  • Admin
    Diane Bowman commented
    November 27, 2018 15:22

    The ability to join i.e. redirect to a path is being released to all PODs tonight

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 27, 2018 15:27

    Hooray!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 28, 2018 07:10

    Whaaaatttt!!!!!!!!!! Thank you for the early gift. Time update some classic campaigns...

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 28, 2018 08:23

    Will there be any documentation on how to do it?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 28, 2018 09:17

    Has this been successfully rolled out? I cant see any option to merge tracks today.

  • Admin
    Diane Bowman commented
    November 28, 2018 12:42

    Its currently available on POD1, Deployment to other PODS was delayed. We are waiting for an update.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    December 06, 2018 13:37

    There is no functionality here to redirect to a decision point or touchpoint. Therefore it is very limited in its current state. Are there further developments planned?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    09 Jan 18:37

    Is anyone else having issues moving this element once it is placed in the program? With the inability to delete elements after the program has started, I think it would be useful to move this around like the other elements.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    15 Jan 22:27


    When will this be made available for Pod 3?

  • Admin
    Diane Bowman commented
    26 Mar 02:29

    There is future incremental development planned to redirect to other objects such as a decision(not just single path) and to a touchpoint. I can add those ideas so we can prioritize each one

    Pod 3 received the update in Nov along with other PODs. We have made additional enhancement over the course of Q1 including being able to redirect back to a previous path.