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Consolidated Send Volume Dashboard across Email, SMS, Mobile Push

There is a real need for clients to see how many emails, SMS or mobile push messages have been sent in relation to annual commit volumes. This reporting should span both WCA (Engage) and Transact and all marketing interactions.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 31 2018
  • Under Consideration
How will this idea be used?

This would allow stakeholders with clients and IBM to align on how best to manage volumes, avoid overages and provide transparency on usage of marketing interactions.

What is your industry? Industrial Products
What is the idea priority? Urgent
DeveloperWorks ID
Link to original RFE
  • Attach files
  • Admin
    Maddy Devetski commented
    November 09, 2018 16:34

    Thanks for the feedback! Currently, within Performance Insights you do have the ability to generate dashboards with metrics from your Email Overview, Mailing Performance, Mobile app messages overview, and app activity overview. See the screenshot below:

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 09, 2018 19:30

    Thanks for sharing that. However, the idea is that clients using all three channels (emails, SMS, mobile push) should be able to see in one place (not in 3 separate views) their usage compared to their committed interaction volume.  I think it would really alleviate a ton of negative feedback on overages (that it came as a big surprise).

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    December 04, 2018 03:45

    Totally agree with this request! Today is not possible to see how many Marketing Interactions (doesn't matter which channel) a customer committed and how much was consumed. Customers don't need to use an external feature to measure each channel; our solution should display this information consolidated and by channel in ONE PLACE! Not divided per many reports. One dashboard should have all this information with the uptime of each feature aggregated to WCA like Social Audiences, UBX, Email Insights and so on.

  • Admin
    Maddy Devetski commented
    December 05, 2018 20:13

    Thanks everyone for the feedback. Although this is not currently on the roadmap, this is something we will take into consideration while planning future releases. We will keep everyone updated on where this idea stands within Performance Insights.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    December 05, 2018 20:42

    Maddy, that's not what it's being requested on the scope of this idea. Performance Insights has reports per channel and we are requesting one dashboard with all channels. Something like the image attached which display the marketing interactions contracted vs sent. In fact, Performance Insights should support ALL marketing interactions available on the new WCA packages. One dashboard displaying all marketing interacts which can be break down by interactions where the customer doesn't need to change the view and manually sum the volume per interaction.

    Does it make sense?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    December 05, 2018 20:43

    Sorry, Maddy! Just know I realised that I was reading an old comment. You got it!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 27, 2019 10:33

    Have been asking for this for ages as it's essential for anybody using multiple channels (or with clients using multiple channels). The more 'real time' the better - ie. more frequent reports than monthly would be ideal.