Watson Campaign Automation Ideas
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Users are using dynamic content template to automate the campaign process. It would be good if a copy of actual output which has been sent to each customer should be kept as part of archival for future reference as well as proof of record. This functionality should be configurable for required campaign as all campaign do not need functionality. This will be useful where different team working as template designer and responsible for sending the message at right time but campaign list has been produced by different team using different tool or using any back end process.
How will this idea be used?
any important message where customer need to act on and bulk message with dynamic template has been used to send the customize message to each customer based on their existing product or service they are holding. In this case if message copy has been kept as a copy then same will work as a proof to take next action. It also help to prevent company from any legal allegation filed by the consumer.
|What is your industry?||Other|
|What is the idea priority?||Medium|
|Link to original RFE|