Watson Campaign Automation Ideas

Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit WCAIDEAS-I-43 Make a UBX event and/or Audience available in Automated Programs.

Offer support for social messaging and bots Merged

Why

So that I (and other digital marketers) can build campaigns that exploit the high reach and low saturation of social messaging in the context of other channels such as email, sms and push.

Who

Marketers who are interested in a central platform for managing "omni-channel" campaigns that include social messaging.

How

Leveraging the Facebook, Twitter, and LinkedIn APIs.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 10 2018
  • Planned for Future Release
How will this idea be used?

When building an automated program (perhaps for new customer onboarding) we would give them the option to interact with social chatbots for routine service and product questions. Leveraging Watson of course.

What is your industry? Other
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Admin
    Diane Bowman commented
    December 05, 2018 21:19

    Thanks for the idea!  We will research this and post updates on the status here, as well as watch the votes for prioritzation.