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Need ability to query or export SMS Consent Source

We have added SMS Consent Source to all our contacts with SMS permissions. We need to be able to query based on Consent Source so we can send better targeted emails. We also need to be able to export the SMS Consent Source for compliance and reporting purposes.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 22 2018
  • Needs review
How will this idea be used?

We have added SMS Consent Source to all our contacts with SMS permissions. We need to be able to query based on Consent Source so we can send better targeted emails. We also need to be able to export the SMS Consent Source for compliance and reporting purposes.

What is your industry? Other
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    BIPIN PATEL commented
    14 Jan 23:43

    Hello Khan,

    I am bit confused of your request as such this note. You note that you want to use SMS Consent to send better targeted email. Am I reading this correctly? OR will you be sending SMS Consent to send SMS messages?

    Please clarify. Thanks.

    Bipin Patel

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    14 Jan 23:59

    Hi Bipin,

    1. Yes, I would like to be able to query based on SMS Consent Source to send follow up SMS and/or emails. (please see attached screenshot)

    2. It would be great is SMS Consent Source could be included as a field in exports.

    Does this clarify things?

    Cheers,

    Talal

     

     

  • Admin
    BIPIN PATEL commented
    05 Feb 22:07

    Here is some workaround that I was provided:

    >> The only way to accomplish this right now is to create a query and select the appropriate SMS Program OPT IN or OPT OUT status.  Then you can export a list of contacts.
    >>
    >> For Example:
    >>
    >> You can create a query and select consent from the profile section. Then you can export those contacts.
    >>
    >> It is understood that Watson Campaign Automation does not have an explicit SMS consent export but it should be doable via the above query method.

    Let us know of your feedback. Thanks.

    Bipin Patel

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    05 Feb 22:15

    Hi Bipin,

    While this way allows us to export the contacts who have opted into/opted out of SMS, it gives no visibility into the SMS Consent Source

    i.e. Bipin opted into SMS via form A and Talal's SMS Consent was added via an API uoload.

    We are recording the consent source attribute when contacts optin into SMS for reporting purposes and to better personalise messages, but there is no way for us to make any use of the SMS Consent Source attribute.

     

    Cheers,

    Talal

     

     

  • Admin
    BIPIN PATEL commented
    11 Feb 14:02

    Hello Talal,

    Thank you for your updates. After review of your latest updates with my Dev team, we agreed that yes -- the platform does not have any workaround for your immediate requirements.

    So we will add this item to the list of new functionality that the clients have asked of and review accordingly. As we have further updates and clarifications on the roadmap, we will get back to you.Thanks.

    Bipin Patel