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Improve the new UI - it is a step backwards in several key ways

1. You removed Search. I used to search for queries, email templates in progress and sent emails to run Single Mailing reports using search. What online presence doesn't allow simple search?

2. Your Click to View in Browser button is now programmed to lead to a broken page. When Click to View is added, the link in the email works but when it pops up the browser view, there is another link that says "still having trouble, click here" and that goes to a broken page. According to Support, that is an unintended consequence of the "upgrade" and they have no fix. I recommended to Support that they might want to disable it or inform customers, but was told my only recourse was to record it here.

3. The left ribbon is so sensitive that it opens if the mouse is anywhere in the vicinity - for instance, when you are trying to type the name of your email template and you can't because the ribbon expands and covers it. Also, when you are in a subsection -  such as creating an email template you can't navigate to another subsection of mailing templates. You have to click out of it entirely  - such as to data - and then back in again.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 23 2018
  • Delivered
How will this idea be used?

Reintroduce ease of use and functionality that has been eliminated with the new user interface introduced recently.

What is your industry? Financial Markets
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 26, 2018 08:30

    I would like to second the left ribbon issue. I've also raised that as an issue to support. I understand it can be toggled on and off but doing so interrupts the natural flow of work, although its better than leaving it on. It would be great if the ribbon could be positioned in another location. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    23 Jan 19:50

    I would like to "third" the left ribbon issue. It is very sensitive to where to is constantly getting in my way when my mouse grazes near it. Strongly dislike its sensitivity/jumpiness.

  • Admin
    Beth White commented
    08 Mar 21:09

    I'm linking this to another idea that discusses the Ribbon behavior exclusively.

    1. Search was added back.

    2. Click to view email- are you still seeing this issue?

  • Admin
    Beth White commented
    08 Mar 21:10

    If you like to see progress to be apart of our research for the ribbon updates- please comment here: https://watsoncustomerengagement.aha.io/ideas/WCAIDEAS-I-655

  • Admin
    Beth White commented
    27 Aug 16:07

    Congratulations! You have helped WCA get even better! The final issue with the ribbon fly outs, an update was released 16 July 2019.