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Reuse the automated messages groups

We can only use 1 mailing template for each automated group. When we add another mailing template, the current mailing template is canceled. We want to be able to set the multiple mailing templates for the automated group.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 29 2018
  • Declined
How will this idea be used?

We can only use 1 mailing template for each automated group. When we add another mailing template, the current mailing template is canceled. We want to be able to set the multiple mailing templates for the automated group.

What is your industry? Retail
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    December 05, 2018 22:15

    Thank you! Its not likely that we will make updates to Automated Message Groups. You can add multiple mailings to an Automated Message group, but  yes if you are updating the 1 mailing you have to cancel the current and re apply new template.   Is there a reason you are not able to use Programs for this need?  Are there aspects in Automated Message groups that you need that are not in Programs today if so, which capabilities specifically?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    December 07, 2018 03:04

    Hi Diane, Can we send every Monday 12:00 for sure in Programs? We are afraid it might be delayed to Tuesday or it might be skipped in some week since we don't know the Programs algorithm.

  • Admin
    Diane Bowman commented
    December 19, 2018 21:31

    You can set a specific time and all contacts tht have arrived at the step before that time are scheduled to send at that time. We don't yet have a day of week - send every Monday option but this is something we are researching.