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Org admin should be able to delete folders no matter who created them

In our org, we have folders that were created by users that no longer work for us, and we have no way of reorganizing our folder structure because not even an admin can delete a folder created by someone else

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 25 2018
  • Planned for Future Release
How will this idea be used?

To clean up our Watson orgs

What is your industry? Consumer Products
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    Beth White commented
    02 Jul 20:11

    We are re-thinking about the rules of what an org admin can do.  There is beta program that tests out some better deleting behavior and a page that tells you the user that created the asset, let me know.  If you'd like to be apart of it please let me know.  

    Also in the mean time, we do have a feature where you can become the user of the assets that were created and delete them.  https://www.ibm.com/support/knowledgecenter/en/SSWU4L/OrgAdmin/imc_OrgAdmin/OrgAdmin_q_a_watson_assistant/To_Become_a_User.html

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    02 Jul 21:02

    The solution you sent does not work because the users who most likely created the folders no longer exist in the system AND often we have no idea which user created them in the first place…so we can’t become that user and delete the folders.

    I would love to be part of the beta.

    [nelnet-icon]

    Kevin P Cass
    Email Specialist II, Marketing

    Nelnet
    p: 402.486.5118 | m: 406.214.2627
    kevin.cass@nelnet.net

  • Admin
    Beth White commented
    02 Jul 22:04

    Thank you for offering more information about the issue in workflow- where the users are disabled, then deleting their old stuff gets harder.   I'll be in touch with you shortly on the Mailing and Template beta where we are testing out a few new things.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    06 Jul 02:30

    @Kevin, users cant actually be deleted however may be disabled or the username may have been changed and agreed org admins should be able to mange folders. In the meantime support can provided you with a spreadsheet export with the details of folder ownership as a workaround until addressed.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    11 Sep 13:43

    We vote for this idea, and we also would like to be part of the beta!

    ca2go Group GmbH

    moritz.behne-schwarz@daimler.com

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Sep 12:10

    Yes, I'd like to test the beta.

    It becomes very time consuming when the original user needs to be enabled, then become user, then locate any dependencies in various folders, break any assigned folder access or other dependencies. It's like being a detective!! So I'm looking forward to the future release. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Sep 13:38

    Good morning Kevin,

    You can open a ticket with support and I believe they can find out who created the folders. The user in question will be found on the deactivated tab. You can then use the become user feature to delete the folders.

    Good morning Beth, 

    I would also like to be a part of the beta program.

    Be well-

    Katende

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    09 Dec 12:31

    This now says delivered, but I still can't delete folders. That's a bit misleading?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    09 Dec 15:22

    Could you share the article on Knowledge Base (KB) explaining what was delivered and how to enable it?

  • Admin
    Beth White commented
    10 Dec 13:51

    This has not been delivered. We still intend to do this work.  Remarked it accordingly.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Dec 14:06

    Going hand-in-hand with this is overall control of folders which an admin should have.  One of our colleagues left, his folders disappeared and of course, we lost access to all his work - work owned by IBM.  Folders cannot just be deleted because the person leaves.  They must be tied to a department and an admin accordingly.

  • Admin
    Beth White commented
    10 Dec 15:58

    Hi Patty- We don't delete the folders or the assets.  The work is still there.  When you disable a user, you'll stop seeing their stuff.  Before the user is disabled an org admin needs to "become user" and reassign those folders to a person that is active. How do you become user? https://www.ibm.com/support/knowledgecenter/en/SSWU4L/OrgAdmin/imc_OrgAdmin/OrgAdmin_q_a_watson_assistant/2_Create_and_set_up_user_accounts.html

    Also for clarity. This idea was pinned in a roadmap item that I am expanding on.  This is idea stems from behavior that we are evaluating as there more modern patterns of Administration and User Account Management that exist today that we need to evaluate and update accordingly.  If this idea moves around and you notice it- its all for good attention and better roadmap alignment.