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Opted Out records with valid SMS consent do not show up in queries but do send SMS

If a database record with SMS consent is opted out, queries for SMS contacts will not include the opted out record with valid SMS consent; however, when the query is used to send an SMS those Opted Out database records with valid SMS consent will still receive the SMS.

Queries for SMS need to provide an accurate count of addressable SMS contacts please.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 7 2019
  • Is a defect
How will this idea be used?

This will give us more accurate data on who will receive the SMS

What is your industry? Marketing & Public Opinion Research
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    08 Jan 21:02

    This needs to be fixed! Consistent counts are needed for our QA process and so we can use query volumes for addressability reporting.

  • Admin
    SARAH CALVERT commented
    09 Jan 23:57

    Thanks for your submission. When you say a 'database record with SMS consent is opted out' do you mean that this contact has opted-out of email?


  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Jan 01:00


    Yes, if they have opted out of email such that their record in the database is Opted Out, the record can still receive an SMS if they are opted in to SMS.

  • Admin
    SARAH CALVERT commented
    10 Jan 20:32

    Thanks Reid,

    I would expect the query to return all contacts with valid SMS consent regardless of email consent. Is that your expectation? 


  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Jan 21:08

    Sarah, yes. I would be ideal if a query targeting SMS opt ins returned all SMS opt ins regardless of the opt in status of their database record.

    Thanks, Reid