Watson Campaign Automation Ideas

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Stop hiding direct URLs to mailer templates in Composer

In the old WCA experience, our marketers could share direct URLs to edit mailer templates in the author - ie https://engage3.silverpop.com/ux/#/composer/36183828. This made it much quicker for marketers to specify which mailer template they were working on (and if they required assistance) share it with the rest of the team - to prevent confusion.

After the update, there is no more direct URL - it's all masked under https://www.customer-engagement.ibm.com/campaign-automation/Email/Manage/Mailings_and_templates. This is very annoying because there is no way for marketers to easily share their mailer template in Composer unless they take note of the Mailing ID which is not accessible when in Composer - only on the Dashboard. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 14 2019
  • Needs review
How will this idea be used?

The UI/UX of the new Watson Campaign experience feels like it was rushed out and unplanned. Our version of WCA seems like it was just haphazardly iframed onto the new experience dashboard just so you can market your AI assistant - which nobody uses anyway. Until you fix some of these issues, please bring back the Classic experience as an option!

What is your industry? Professional Services
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    17 Jan 17:54

    100% agreed. This update felt like "Let's take away functionality and add Watson assistant to 'fix all those problems'". Unfortunately, Watson is far from a finished product and is mostly useless right now (I have literally spent hours experimenting with it, I'm not ignorant of what it can do). Taking away that specific URL is honestly amazingly incompetent. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 Jan 03:43

    I'm not sure if it's across all pods, but we still have access to the old login on Pod 4 via engage4.silverpop.com . I feel like IBM know that the new WCA experience is sub-optimal and has a lot of shortcomings, so they may have left it live.

    The weirdest thing for me is that it seems like the new WCA experience is meant to simplify things, but I imagine the majority of users using WCA are power users who have found a bunch of tricks over the years to improve workflow using the old UI.