Watson Campaign Automation Ideas
Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
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Submit ideas for other Watson Customer Engagement Products:
• Other Watson Marketing solutions
• Watson Commerce
• Watson Supply Chain
In the old WCA experience, our marketers could share direct URLs to edit mailer templates in the author - ie https://engage3.silverpop.com/ux/#/composer/36183828. This made it much quicker for marketers to specify which mailer template they were working on (and if they required assistance) share it with the rest of the team - to prevent confusion.
After the update, there is no more direct URL - it's all masked under https://www.customer-engagement.ibm.com/campaign-automation/Email/Manage/Mailings_and_templates. This is very annoying because there is no way for marketers to easily share their mailer template in Composer unless they take note of the Mailing ID which is not accessible when in Composer - only on the Dashboard.
How will this idea be used?
The UI/UX of the new Watson Campaign experience feels like it was rushed out and unplanned. Our version of WCA seems like it was just haphazardly iframed onto the new experience dashboard just so you can market your AI assistant - which nobody uses anyway. Until you fix some of these issues, please bring back the Classic experience as an option!
|What is your industry?||Professional Services|
|What is the idea priority?||High|
|Link to original RFE|