Watson Campaign Automation Ideas

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit WCAIDEAS-I-34 Move/Route to another Program.

Allow Contacts to Flow into other Programs after End Track reached Merged

Give the option to send people into other programs once they have reached the end. For example, if you have a welcome program where you are gathering additional information and behaviors, give the option to send people to another existing program that would further their journey. When someone is new you first want to send them a couple emails, but not have the next program begin until they finish the welcome. Two programs can be running simultaneously for the same contact--I know you can create paths in that initial program, although it would get very complex and making changes would be easier if you could keep program separate and only make changes to the parts of their journey that are needed.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 16 2019
  • Under Consideration
How will this idea be used?

Better customer experience/journey.

What is your industry? Industrial Products
What is the idea priority? Medium
DeveloperWorks ID
Link to original RFE
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    17 Jan 17:43

    I agree they should give a clear option to do this, but I just want to note that you can already accomplish this: add a data field for that program, then when they complete the first program change the data field value to something like "Yes". The second program query should be anyone who has that datafield set to "Yes". Then after they're done, set it to "No" again. 

  • Admin
    Diane Bowman commented
    21 Jan 20:00

    Merging this to I-34 which is the same idea. We agree! Working on getting this prioritized for the Roadmap