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Billing Reports: We need to improve overall reporting for all available marketing interactions

We need to provide our clients the ability to view usage related to all marketing channels available within WCA. We therefore request the ability to include the following channels in future billing reports and internal WCA reporting:

Email Volume

Social Audiences

SMS

Mobile Push

Email Insights

Inbox Monitoring

**Clients cannot properly manage their volume usage without having complete visibility of the above. Thank you for your attention to this matter.

Revenue Automation --> revenueautomation.com (Agency/Watson Marketing Partner)

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 1 2019
  • Under Consideration
How will this idea be used?

To monitor marketing interaction usage for billing and reporting.

What is your industry? Non-Industry Specific
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    02 Feb 03:46

    Love this - would be an excellent feature and sorely need for agencies and enterprise clients.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    15 Mar 22:59

    Thank you for your feedback. I understand your frustration having to find different metrics in different places, especially when it comes to billing. While this is due to different data aggregation technologies/methods, the longer term vision of reporting is to unify these in one place. At the moment, we're working on bringing SMS reporting to Performance Insights to join email and push. And we are investigating how to bring in Social Audiences, Email Insights, and Inbox Monitoring metrics as well.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    15 Mar 23:12

    Could we please add database records to this billing list? 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    08 Aug 20:34

    This should work for Partners with potentially 100's of ORGs  under one charge agreement or multiple charge agreements under one billing ID