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Don't let the system disconnect while working on it

One of the limitations with New User Interface is that if you are working on multiple tabs within WCA and if the first main tab left idle for more than 55 minutes then the users logs out in 1 hour time from other tabs as well.

So it doesn't matter whether i'm working on other tabs or not, it will disconnects all of them.

My suggestion: check if there is an activity in ANY of the tabs that are running the system.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 6 2019
  • Planned for Future Release
How will this idea be used?

This will prevent disconnections while working with multiple tabs.

What is your industry? Telecommunications
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    Beth White commented
    11 Mar 17:59

    Hi,  The system does look at any tab that you have open. If this is something that you continue to experience please contact customer support.  The length of time that you have is a 2 hour session of inactivity. Then your session will be closed if you don't respond to the session activity question.

  • Admin
    Beth White commented
    29 Apr 16:02

    We followed up on this case a few weeks ago and there was a classic WCA window and a new WCA experience tab open at the same time.  The session rules are different for classic vs new, and they do not influence one or the other.  Meaning that- you can't have the classic WCA tab open with a 8 hour session time and expect to have the new WCA experience open in a tab and have that session time carry over.  Please let me know if you have any questions. I'm moving this from "is a defect" to a declined state.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    30 Apr 05:52

    Hi,

    I'm working only with the New WCA expirience, not talking about classic.
    I'll give an example of what i mean:

    I have 2 tabs open of the new WCA.
    For the past few hours i'm working only on the 2nd tab.
    The system recognized that i don't use the 1st tab for 2 hours and it logs me out from all tabs (Without alerting me).

    Can you try this example at your station?

    Thanks

  • Admin
    Beth White commented
    30 Apr 20:24

    A customer support representative will be in touch with you shortly.  My apologies this issue is persisting, thank you for the report! We recreated this issue and this "idea" is a defect.  A case is being updated and this is being looked at ASAP.

  • Admin
    Beth White commented
    03 May 13:41

    Thank you for describing the experience in detail. We are reviewing potential solutions to the tab and session behavior and will update you in the upcoming weeks on progress.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    14 Jun 10:12

    This is also a constant source of annoyance for my users.