Acoustic Campaign Ideas

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Add the ability to opt-out recipients at contact list level

We want other marketing users to be able to opt-out recipients at the contact list level, because they are in charge of, or only have access to, certain contact lists and not the full parent database.

These users currently receive requests from recipients to be opted-out but must send the request to a marketing admin, who has database level access, to opt out recipients. The time it takes to process the opt-out request could lead to recipients receiving more emails and submitting an abuse complaint because they are receiving emails after they have requested to be opted out..

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 29 2019
  • Needs review
How will this idea be used?

Marketing users can quickly opt-out recipients, honoring their request and delaying the possibility of an abuse complaint being submitted.

What is your industry? Education
What is the idea priority? Urgent
DeveloperWorks ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    July 29, 2019 20:25

    Although the ability to remove recipients from the contact lists is available, it's not enough when recipients want to be completely opted-out.