Acoustic Campaign Ideas


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Direct Mail, Telesales and Other Channels

Identify the contact who was added on a Telesales, Direct Mail or other planned channel for future release. Today is not possible to query a contact who was added on a Telesales step. Without this information is not possible to create strategies for people who are being reached out on other channels like remove them to receive messages on the next few days. It's important to know who are the contacts who are being contact by other channels to avoid send lots of messages by Email, SMS and/or Push notification.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 7 2019
  • Delivered
How will this idea be used?

A use case is a description of how users will do something that they consider important. Example:

As a customer doing online shopping, I need to browse products, compare products, select products and place an order. The order needs to be processed and I need to receive shipping updates.

What is your industry? Media & Entertainment
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    September 10, 2019 05:44

    We are planning to add data exporting from programs and integration with Exchange to allow you to send information to external systems and partners. I will merge this idea with similar ones to collect the votes.

  • Admin
    Diane Bowman commented
    26 Feb 15:33

    We have released the addition of Direct Mail, Telesales to the programs canvas. I'd like to revise the title of this request since it is referrring more to the ability to query vs the action of sending the data. We did add the ability to place the file onto SFTP. We will look at options for being able to query on contacts that reach these types of steps

  • Admin
    Diane Bowman commented
    26 Feb 16:00

    Created separate Idea for the ability to Query on Direct Mail, Telesales and other channels. Pls Vote here: https://watsoncustomerengagement.aha.io/ideas/WCAIDEAS-I-1006

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    26 Feb 23:15

    Thank you Diane! Launch the feature to send contacts to other platforms via FTP is a VERY interesting feature. But you are right... This request is associated to enable Acoustic Campaign users to know who is inside a "telesales", "direct mail" or, now, FTP file.