Acoustic Campaign Ideas


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Email insights for programs

it would be really beneficial to have email insights on automated journeys. At the moment, there is no ability to track email insights per email within an automated journey only if the email is being sent manually, not through programs. 

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 30 2019
  • Uncommitted Candidate
How will this idea be used?

As an automated program configurator, I would like to be able to report back to the business around email insights for any emails set up with the automated client journey 

What is your industry? Banking
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    29 Oct, 2019 01:02am

    We are doing a limited release right now. I will reach out to get more information from you to see if you qualify

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    11 Sep, 2019 07:18am

    Hi Diane, correct, i am referring to the product "email insights" and the use of it across emails in a program. Currently there is only the ability to track email insights at an individual email send level and not at a program level - we typically use email insights to look at the "read, skimmed, engaged" type metrics but the new anomaly detection feature sounds great! Do let me know once this is released. 

    Thanks so much! 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Sep, 2019 05:41am

    I'm not sure if you are referring to the product "email insights" used to see how content renders for various email clients, or if you are looking for deliverabilty metrics. If you are looking for deliverability metrics across the program emails from within the Programs canvas, we are in the initial phase of a new Anomaly Detection capability in the newer Programs interface that provides metrics like Sends, Opens, Clicks, Bounces and Unsubscribes. We are in limited release now, but I can contact you to provide more details.