Watson Campaign Automation Ideas
Submit new product ideas for Watson Campaign Automation, Watson Real-time Personalization, Watson Content Hub and Universal Behavior Exchange. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
Connect with your peers and IBM experts on the Watson Marketing and Commerce Community
Submit ideas for other Watson Customer Engagement Products:
• Other Watson Marketing solutions
• Watson Commerce
• Watson Supply Chain
Please add the CRMi system fields to Available fields to include in a Query Export.
The CRMi integration system fields are the following:
CRM Enable Sync
CRM Sync ID
CRM Account ID
CRM Contact Type
These 4 fields are necessary to analyze and troubleshoot anything related to CRM integration yet are not available to export from a query.
Workaround: They ARE available when performing a COMPLETE database export, but that is not ideal for someone with a multi-million record database. It's difficult to manage such large csv files offline. Especially when you are only interested in a fraction of records that you can isolate via a Query. Also, if your Query reaches into behaviors or other non-database field criteria, the complete database export couldn't be sorted/filtered down anyways to the limited records you are looking into.
How will this idea be used?
It will be used by Acoustic Campaign customers who are also integrating with a CRM and need to easily export these system fields alongside their other system and custom fields from a specific Query.
|What is your industry?||Non-Industry Specific|
|What is the idea priority?||Medium|
|Link to original RFE|