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Redirect to decision point in automated program

In an automated program, it would be very helpful to redirect customers to a decision point rather than a specific email. 


This way a group of customers would still have to match criteria before receiving that email. 


A workaround from support was to just add in the same decision, but this wastes components to do the exact same thing which will ultimately use up more programs. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 9 2019
  • Planned for Future Release
How will this idea be used?

For example, in a getting started program - I would like customers to enter, decide if they should receive an "extra user email" and then go on to decide if they need a low usage email. 

Regardless of the users, both should go to the next decision. Currently, the only step before this is to redirect them to "extra users" but I wouldn't want them to get this email, as I've just ruled them out of needing it.

What is your industry? Professional Services
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
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  • Admin
    Diane Bowman commented
    September 09, 2019 21:03

    We agree and have gotten this feedback from the first iteration of Advanced routing i.e. redirect to a path. Its true that to do it today, you have to add an extra decision point. We are working to get this improvement in soon.