Acoustic Campaign Ideas


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Redirect to decision point in automated program

In an automated program, it would be very helpful to redirect customers to a decision point rather than a specific email. 

 

This way a group of customers would still have to match criteria before receiving that email. 

 

A workaround from support was to just add in the same decision, but this wastes components to do the exact same thing which will ultimately use up more programs. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 9 2019
  • Planned for Future Release
How will this idea be used?

For example, in a getting started program - I would like customers to enter, decide if they should receive an "extra user email" and then go on to decide if they need a low usage email. 

Regardless of the users, both should go to the next decision. Currently, the only step before this is to redirect them to "extra users" but I wouldn't want them to get this email, as I've just ruled them out of needing it.

What is your industry? Professional Services
What is the idea priority? High
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Link to original RFE
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  • Admin
    Diane Bowman commented
    September 09, 2019 21:03

    We agree and have gotten this feedback from the first iteration of Advanced routing i.e. redirect to a path. Its true that to do it today, you have to add an extra decision point. We are working to get this improvement in soon.