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Allow medium-large filesize uploads in WCA Support Portal

The WCA Support Portal has a filesize upload limitation of 5mb, so video demonstrations of issues cannot be uploaded easily.

If the video should be secured (due to its sensitive content) then the only option advised by IBM is:

1. Upload the file to WCA by SFTP

2. Create a Support case for the the issue and mention a request for IBM to download it

3. Support personnel will either submit a Become User request and download the file (in which case you would have to give them your user password) OR a WebEX video conference can be arranged to allow them to download it

 

Rather than this process, suggest IBM invest in upgrading the content hosting of the Support Portal to allow medium-large size file downloads.

FYI I was referred to this portal by Support to lodge the feature request.

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 1 2018
  • Needs review
How will this idea be used?

This will save customer's of WCA much time when documenting an issue

What is your industry? Non-Industry Specific
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files