Acoustic Campaign Ideas


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Add Abuse Complaints to Performance Insights

Currently abuse complaints do not get pulled into Performance Insights reporting. PI incorrectly displays a zero in the Abuse Complaints column when you add it to a widget.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 25 2019
  • Is a defect
How will this idea be used?

Abuse complaints are a key metric for monitoring email deliverability. The table widget allows you to easily get a snapshot of important email metrics - and it would be helpful if abuse complaints was one of them. If you use a Single Mailing report you have to look at each mailing report individually to see these metrics - not ideal when you're monitoring deliverability for many clients.

What is your industry? Travel & Transportation
What is the idea priority? Medium
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  • Admin
    Maddy Devetski commented
    December 31, 2019 16:16

    Hi,

    If you are expecting to see a number here, I suggest you submit a support case. If there are abuse complaints that correlate to your email sends, they should be pulled into that metric.

    Thanks,

    Maddy